Is Amex Concierge Better Than Chase Concierge?

One of the best uses of concierge credit cards is when you are traveling or want a quick reservation. There are several concierge credit card providers, including American Express, Capital One, Chase, MasterCard, Citi, Visa, etc. However, Amex and Chase are the popular ones in terms of influential power and usability.

If you travel frequently, then it is recommended to use credit cards with concierge service for discounts, VIP treatment, and assistance available 24/7 at your fingertip. According to a survey, Amex and Chase are the top two credit cards with the best concierge services, including booking tours, reserving restaurants, event planning, and city guides. So, in this article, let’s find the answer to ‘Is Amex Concierge better than Chase Concierge?’ by uncovering their facilities, services, annual fees, and reviews.

What Is A Credit Card Concierge?

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The credit card concierge is a service for people with top-ranked credit cards. Chase Sapphire Reserve Card and Platinum American Express Card are the best examples of credit card concierges. People who process premium or top-ranked credit cards can access these concierge services.

Suppose you want to take your partner for dinner but don’t have a reservation, and there is a long queue. At that time, these premium credit cards allow you a ‘white-hat’ way to cut the line with VIP treatment. Concierge credit cards can be used for arranging or booking reservations or tickets, finding the best tour guide, pet-sitting arrangements, and VIP services.

American Express (AMEX) and Chase Credit Cards are some of the best credit cards that offer excellent concierge services. Read the next section to learn, ‘Is Amex Concierge better than Chase Concierge?’

Difference Between American Express And Chase Credit Cards

To know the answer to ‘Is Amex Concierge better than Chase Concierge?’ this question, you need to understand the difference between Amex and Chase. These two credit cards offer some useful and premium features. To uncover the difference, look at these features of American Express and Chase.

1. Hold Times

American Express

The hold time of American Express is very long, which could affect its premiums. According to customer reports, the hold time for American Express is two to three hours. There are several complaints about its long hold time and bad customer agent support. Some Amex cardholders reported that chat customer service has failed to resolve their issue. Then they spent another four hours waiting for the call response.

Chase

Unlike Amex, the Chase concierge service has a quick answering time. According to the online customer reviews, Chase’s average waiting time is two to five minutes. Especially Chase Sapphire reserve concierge email and live chat response is very fast.

2. Customer Interactions

American Express

The Amex concierge team is very professional and well-trained in terms of interactions. The customer service experience is very friendly and to the point. According to the Amex cardholders, if you want to book a reservation, they will not only guide you but also provide you with the best seating times and city guides.

Chase

Chase also offers friendly conversations. However, the only difference between Chase and Amex is their professionalism. Amex asks you standard questions and gives quick answers, while Chase asks you lengthy questions and requires all the specific answers about your needs. An average conversation with Chase’s concierge agent lasts up to 30 minutes due to their pleasant and lengthy conversations.

Here are some other beneficial services or features offered by Amex and Chase:-

American Express	Chase
American Express offers a bunch of benefits while reserving a hotel, including free nights, room upgrades, complimentary services and food, and check-in and check-out time benefits.	Travel assistance, including emergency help, city guides, restaurant recommendations, and a $10,000 damage protection claim.
Free cancellations and refunds.	Chase concierge cards also offer you an extended warranty of three years on an item purchased with a Chase credit card.
Special reservation requests, and tour and concert tickets.	Airport lounge access worldwide, complementary foods, and additional services.
Lounge access, reimbursement, shopping services, and complementary gifts.	No foreign tax charges
Shopping assistance, flower delivery, and event planning service.	Rental car insurance.

Is Amex Concierge Better Than Chase Concierge?

Now the real question is which is the best concierge credit card to apply for? To access the Amex credit card concierge services, just dial 800-525-3355 or 954-473-2123. On the other hand, Chase also offers you some of the best concierge services. Just call 877-660-0905 in the U.S. or 312-800-4290 to get their 24-hour-a-day concierge services.

With both Amex Travel and Chase Visa, you can book flights and hotels, rent a car, and reserve restaurants easily. However, there is a major disparity between these two concierge credit cards’ annual fees.

The annual fees for Amex (American Express) range from $450 (Hilton Honors American Express Aspire card) to $5,000 (American Express Centurion card).
The annual fees for Chase Sapphire range from $95 (Chase Sapphire Preferred) to $500 (Chase Sapphire Reserve)

According to reviews of concierge cardholders, Amex provides concierge services through their facilities, while Chase provides its concierge services via a third-party provider (VISA Infinite Concierge Chase Sapphire Reserve). The phone numbers of both credit cards are active but sometimes Amex users can face long hold times. So, the answer to ‘Is Amex Concierge better than Chase Concierge?’ is, if you want a low annual fee concierge credit card then Chase’s Sapphire cards are best for you. But if you want a premium experience with lots of luxury facilities and services, then go with American Express (Amex).

Conclusion: Is Amex The Most Influential Card?

In the end, I hope you have your answer to ‘Is Amex Concierge better than Chase Concierge?’ through this article. Now both Chase and Amex are best for providing table, reservation, and booking assistance, hotel and tour guide services, medical and damage insurance, grocery, flowers, gifts, and delivery service, tour planning, etc. However, American Express credit cards are considered influential cards across the world, especially the American Express Centurion card and black card with a $5,000 annual fee. If you have any other questions regarding this topic, feel free to ask me in the comment section. Remember, this is not a piece of financial advice or promoting any credit cards. It is advisable to discuss your specific situation with a financial counselor.

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